Our business training efforts often concentrate solely on job, product or process issues. Sometimes we include team building or productivity skills in our training plan. It’s unfortunate that too...
Just as a plant needs sunlight and water, our teams need support and effective feedback to grow personally and professionally. As leaders, it’s our responsibility to provide our teams with the tools...
One year ago this month, the COVID-19 crisis turned our lives, and the business world, upside down. Over the past twelve months, leaders have faced unpredictable challenges accompanied by many...
There’s an old leadership parable that says, “He who thinks he leads but has no followers is only taking a walk.” It isn’t enough to simply claim to be a leader; it’s a responsibility and privilege...
Every leader understands the need to communicate. We’ve all read countless articles and listened to more presentations than we can count about it. Yet, even with all of that attention, we still...
When we think about managing overtime in our organizations, we typically think of it in financial terms. We consider issues like how much we are spending on overtime, how that cost compares with...
You walk around the corner and see him headed your way. As soon as you spot him, you start looking for a way out. Is there someone nearby you can talk to? An exit you can duck through? Anything to...
We’ve all seen it so many times that we've come to expect it: Employees show up, go through the motions, perform their job functions, but display little to no enthusiasm for their work. While it...
It’s tough to be a leader right now. Both leaders and their teams come face-to-face with challenges, many of them difficult to navigate. The way leaders show up for their teams and customers matters...
Many leaders are addicted to activity. They judge success and effectiveness by how busy they and their teams are. Overflowing to-do lists and packed calendars are worn as badges of honor. While they...
The task of implementing a new time and attendance system can seem daunting. But when we work together, we can collaborate for seamless implementation. The most successful implementations combine...
Things go wrong in every organization and often the immediate response is to assign blame. Despite this instinct, pointing towards a scapegoat neither solves the problem nor erases its existence....
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